Terms and Conditions

Effective January 1, 2026

Prestige Mission Viejo Concrete Company, missionviejoconcretecompany.com, hello@missionviejoconcretecompany.com

Agreeing to these terms

These terms cover your use of this website and the concrete work you hire Prestige Mission Viejo Concrete Company to do. By using the site, asking for an estimate or booking a job with us, you agree to them.

When we sign a written contract or estimate with you for a specific job, that document controls wherever it differs from these terms. If you don't agree to these terms, please don't use the site or book work through it.

What we do

We're a concrete contractor in Mission Viejo, CA, and we serve homes and businesses in the cities around it. Our work includes driveways, patios, sidewalks, steps, pool decks, garage floors, decorative and stamped concrete, retaining walls, footings, foundations and concrete cutting. You can see what we offer from our home page, and read more about our crew on the About page.

What we'll do on your property, and what we won't, is whatever your written estimate or contract describes. Work that isn't listed there isn't included unless we both agree to it in writing.

Estimates and pricing

Our estimates are free, done on site and come with no obligation to hire us. An estimate is based on what we can see and measure that day, so the price can change if we find something we couldn't see, like soft or wet ground under an old slab, buried roots, old concrete thicker than expected or pipes in the way.

If something like that turns up, we'll stop and tell you what we found, what it means for the job and what it will cost before we go further. We won't charge you for extra work you haven't approved. Prices on any website page are general information only, not an offer or a quote for your job.

Scheduling, weather and cancellation

We'll give you a start date and an estimate of how long the work will take, but dates can move. Rain, extreme heat, material delivery, inspections and earlier jobs running long can all push a pour back, and we won't pour in conditions that would weaken the slab just to keep a date.

Fresh concrete needs time to cure, which means it has to sit and gain strength before it can take weight. We'll tell you when it's safe to walk on and when it's safe to drive on, and we aren't responsible for damage that happens when a slab is used sooner than we said.

If you need to cancel or reschedule, please tell us as soon as you can. If we've already ordered concrete, rebar or other materials, or done prep work, you may owe those costs as your contract describes. This doesn't limit any right to cancel that the law gives you.

Payment

Any deposit, progress payments and the final balance are set out in your written contract, along with how and when each is due. Final payment is due when the work in the contract is finished, even if the concrete is still curing.

If a payment is late, we may pause the work until it's paid. We'll talk with you before we do, because we'd rather sort it out than leave a job half done.

Your part of the job

You agree to give our crew safe access to the work area and to tell us about anything we should know, such as sprinkler lines, private utilities, septic systems or property line questions. You're responsible for knowing where your property line is and for getting any HOA approval your neighborhood requires, unless your contract says we'll handle it.

Please keep kids, pets and vehicles off the work area and the fresh concrete until we tell you it's ready. Marks, prints or damage from that kind of contact aren't covered by our work.

What concrete does on its own

Concrete shrinks as it cures, and some small hairline cracks are normal even when the base is dug out and packed properly and control joints are cut. Control joints are the straight grooves we cut so the slab cracks along lines we choose instead of across the middle. Hairline cracks that don't change the slab's height or use aren't a defect.

Color, texture and finish will vary somewhat from samples, photos and other jobs, because each pour, batch and day is a little different. We aren't responsible for problems caused by tree roots, ground movement, earthquakes, flooding, de-icing or harsh chemicals, heavy loads beyond what the slab was built for, or changes someone else makes to grading or drainage after we leave.

Any warranty on our work is the one written in your contract. Beyond that, and to the extent the law allows, the work and this website are provided without other warranties of any kind.

Limits on our liability

To the extent the law allows, Prestige Mission Viejo Concrete Company isn't liable for indirect, incidental or consequential losses, such as lost use of your driveway, lost rent or lost profits. For any claim about a job, our total liability is limited to the amount you paid us for that job.

We're licensed and insured, and nothing in these terms limits liability that the law doesn't allow us to limit.

Using this website

The information on this site is general and isn't advice about your specific property. Every job is different, and only an on-site estimate tells you what your project involves.

You may use the site to learn about our services and contact us. You may not copy, resell or misuse its content or try to interfere with how it works. Links to other websites are for your convenience, and we aren't responsible for what's on them.

Settling disagreements

If you're unhappy with our work, call us first at (949) 619-8245. Most problems get settled by coming back out, looking at it together and agreeing on a fix, and we'd like the chance to do that.

If we can't settle it between us, we both agree to try mediation in Orange County, California before going to court. Any lawsuit about these terms or our work must be filed in the courts of Orange County, California.

Governing law

These terms, and any work we do for you, are governed by the laws of the State of California, without regard to conflict of law rules.

Changes to these terms

We may update these terms from time to time, and the version posted here is the one that applies to your use of the site. Changes don't alter a contract you've already signed with us unless we both agree in writing.

If any part of these terms can't be enforced, the rest still applies.

How to reach us

Questions about these terms or a job can go to us by phone at (949) 619-8245 or through our contact page. We're open Monday through Friday from 7 AM to 10 PM, and Saturday and Sunday from 6 AM to 11 PM, and you can expect a reply within 1 business day.